Position Overview
The Business Analyst works as part of the Technical Support Team, supporting global clients to use their data
in new and exciting ways. There is a strong focus on managing and prioritising a high volume of creation of
new reports and dashboards.

Responsibilities
– Liaise with the Account Management and Client Services Team and gather the requirements of clients to
best match the reports and dashboards with the product scope to deliver the results in a timely manner.
– Create, edit and design the export reports, Yellowfin reports, Stimulsoft reports, dashboards, workflows,
pipelines, and data containers of differing complexity
– Prioritise and handle the timely delivery of reports and dashboards to the clients
– Deploy the views in the desired environment post testing thoroughly
– Own and trouble-shooting new/unknown issues with a focus on restoring reports and dashboards to
normal service and documenting solutions for the wider audience
– Assist with maintaining both internal and external Technotes where necessary

Essential Experience/Skills/Education
– Experience in working in any of the Reporting Tools
– Hands on knowledge of writing the Technotes
– Strong listening, verbal, and written communication skills
– A bachelor’s degree in a technical subject
– Attentive to detail

Desired Experience/Skills/Education
– Experience working in Stimulsoft Reporting tool
– Experience working in Yellowfin Reporting Tool
– Knowledge in using any of the databases and tools
– A certification in Data Analysis Profession or ECBA

Why EmiratesHR?
EmiratesHR is all about teamwork, collaboration and putting the client’s experience first. At EmiratesHR you
will find a dynamic, fun and energetic culture, where we strive to deliver exceptional client service to our
rapidly expanding client base within the EMEA regions and beyond.

Position Overview
At EmiratesHR you’ll find a dynamic, fun and energetic culture, where we strive to deliver exceptional Client
Servicing to our rapidly expanding client base both in the UAE and globally.
As part of our growth, we are looking for more high flyers to join our team.
As a Client Service Specialist you will work as a part of a vibrant and diverse startup team that is passionate about delivering unparalleled Client Servicing each and every day. Being the first point of contact for our Clients, you will play a key part in building long term, sustainable relationships.
You will work closely with the Project Management, Account Management, Technical Services and Development Team to help ensure all Client requests are actioned and adhered to within service legal agreements.
The Client Services Team focuses on effective communication chains, largely via telephone, email and
video conferencing. You’ll need be a confident and effective communicator with maticulous attention to detail and exemplory Client centric standards. You’ll also ensure a standard process and common approach to deliver a continually improving Client Servicing experience, supporting local and global Clients.

Responsibilities
– Manage Service Level Agreements
– Own all related processes and procedures
– Providing first level contact and convey resolutions to customer issues
– Properly escalating unresolved queries to the next level of support Tracking, routing and redirecting problems to correct resources
– Answer queries and addressing system and user issues
– Following up with customers to ensure full resolution of issues
– Provide support to the Project Management, Account Management, Technical Services and Development team along with their respective Management Team

Essential Experience/Skills/Education
– Background of Client Servicing within the IT or Technology field
– Use of a Customer Relationship Management (CRM)
– Problem solving skills
– Microsoft Excel to an advance level
– Ability to work under pressure

Desired Experience/Skills/Education
– Arabic speaking and writing
– Hands on experience of Human Resources Software
– Self-motivated with a results-driven approach
– Active team engager
– Attention to detail
– Experience in using Zendesk
– Experience in using Jira

Position Overview
We are looking for an Implementation Project Manager (Arabic Speaking) to drive long-lasting
partnerships with our customers, helping them onboard and grow with EmiratesHR. In this role, you will
leverage a consultative approach, applying best practices to develop roll-out strategies, execute
implementations, conduct trainings, and increase product adoption within new accounts. This role is a
balance of independent work and partnering with internal teams. To be successful, you are innovative, persuasive, creative, and have a genuine curiosity in your client’s business. You are results-oriented, optimistic, possess a customer-centric mindset, proactive and adaptive to change.

While our implementation team works closely with all levels of our organisation, including our Sales team,
this is not a sales position, nor does it include any direct selling-related tasks or activities. Our
Implementation team solely focuses on ensuring EmiratesHR’s clients are well supported, educated, and fully
adopted on our platform.

This role will report to the Head of Projects and will be based in the UAE. Occasional travel may be required,
specifically within the UAE, when borders reopen, and travel safety improves. We are looking for someone to
join us immediately.

Responsibilities
– Transform new customers into EmiratesHR experts and evangelists by conducting in-person and online training, support, roll-out planning, and relationship management that aligns with their individual business goals.
– Collaborate with key contacts, technical leadership, and our Customer Success teams to execute custom SOWs and onboarding strategies for our MENA accounts.
– Create and manage custom implementation project plans to ensure the timely delivery of services and deliverables; produce weekly/monthly status reports for customers.
– Build trusting and meaningful relationships with product champions and key points of contact within each account by staying current on their needs, market activities, and competitive intel while delivering industry, technology, and change management thought leadership.

– Provide the highest level of service and support to EmiratesHR’s largest clients through diligent and proactive communication.
– Provide fellow team members with mentorship and support, enhancing best practices and skills.
– Collaborate cross-departmentally, connecting customers with Product Managers and Customer Success
Managers to further customer success and EmiratesHR’s evolution as a market leader.
– Complete immersion and mastery of EmiratesHR’s product offerings, business model, services, and implementation best practices

Compensation and Benefits
– Salary dependent upon experience
– Medical Insurance
– Delivery based bonus scheme.

Essential Experience/Skills/Education
– Fluent in both verbal and written Arabic
– 5+ years’ experience managing implementations, including onboarding, training, and new client relationships (at both the enterprise and non-enterprise level)
– Bachelor’s degree is preferred or equivalent work experience.
– Demonstrated successful software client services with proven experience onboarding and training clients.
– Strong empathy for customers AND passion for project management and organisation
– Deep understanding of value drivers and establishing standard operating procedures
– Experience of servicing large, complex organisations with complex web and mobile applications
utilised for documentation management, project management, or similar.
– Experience implementing within the SaaS industry is preferred.
– Ability to quickly understand Emirates HR’s technology and the industries we serve.

Desired Experience/Skills/Education
– Hands on experience of Human Resources Software is preferred but not essential.
– Self-motivated with a results-driven approach
– Active team engager
– Attention to detail.
– Project Management Qualification (PMP, Prince2 etc.)

At EmiratesHR you will find a dynamic, fun and energetic culture, where we strive to deliver exceptional client
service to our rapidly expanding client base within the EMEA regions and beyond.

The role of the international hair dryer ambassador is to increase brand awareness for specific products. The ambassador will coordinate with warehouse, supply chain, marketing, sales and retail departments as per company requirements. 

Job responsibilities include but are not limited to: 

• Implement marketing strategies that raise brand awareness 
• Drive customer growth and secure new clients 
• Coordinate meetings and manage clients 
• Improve the brands position within the market 
• Increase revenue for the brand by reaching sales targets  
• Represent the brand in a positive manner 
• Attend events and seminars to demonstrate the products 
• Create and monitor budgeting spreadsheets 
• Monthly reports

Qualifications: 

• 2+ years of experience within the UAE 
• 3+ years of experience working as a hair stylist
• 2+ years of experience within sales/marketing 
• Valid UAE driving license 

Skills required: 

• Strong networking skills 
• Personable 
• High levels of customer service 
• Strong understanding of marketing strategy 
• Excellent use of social media 
• Ability to work in a deadline driven environment 

Benefits: 

• 10,000 – 15,000 AED 
• Commission and bonus structure 
• Visa/Medical as per UAE law 

Overview

Responsible for discovering and pursuing new sales prospects, negotiating deals and
maintaining customer satisfaction. Demonstrating services and products to potential customers
and utilising existing and growing network to ensure excellent representation of the
organization.

Position Responsibilities

* Conduct market research to identify selling possibilities and evaluate customer needs.
* Actively seek out new sales opportunities through cold calling, networking and social media.
* Set up meetings with potential clients and interpret their requirements.
* Prepare and deliver appropriate presentations on products and services.
* Create frequent reviews and reports with sales and financial data.
* Ensure the availability of stock for sales and demonstrations.
* Identify and participate on behalf of the company in exhibitions or conferences.
* Negotiate/close deals and handle complaints or objections.
* Gather feedback from customers or prospects and share with internal teams.

Desired Knowledge and Experience
* Target driven Sales experience
* Proficiency in English
* Excellent knowledge of MS Office
* Hands-on experience with CRM software
* Thorough understanding of marketing and negotiating techniques

Desired Demonstrable Skills
* Fast learner and passion for sales
* Self-motivated with a results-driven approach
* Engaging delivery of presentations and proposals
* Relationship builder
* Team player – engaging all the team in the sales process as required

Education and Qualifications
Required – A-level/IB or equivalent
Desirable – Degree in any field
Desirable – Project Management Qualification e.g. Prince 2